FAQ
Questions, answered honestly.
Can I get an instant price online?
Not yet, on purpose. The right windshield depends on your vehicle's options, and guessing leads to surprise charges. A person verifies the part, then sends you an itemized price to approve.
Is the time I ask for my appointment?
No. Your preferred dates help us plan. We confirm an actual clock time only after you approve a verified price and the glass is ready.
Do you work with insurance?
Not right now. We don't bill insurance or claim any insurance network. You pay Ascend directly by cash or card (a deposit for the glass up front, labor after the job), and you get a verified, itemized price before we start — no claims paperwork and no surprise bills.
How do I pay, and is there a deposit?
Cash or card. When you approve your verified, itemized price, you pay a deposit for the glass up front so we can order it. You pay for the labor after the job is finished. We don't take payments on this website.
Can I just send my VIN for a quote?
Yes — send your VIN with a quote request or text it to (312) 872-1550 to get started. A VIN identifies your vehicle, which helps. It doesn't reliably identify which windshield was installed, so we also ask about features near your mirror and may request a photo.
Where do you provide service?
We're a mobile service — we come to you across metro Atlanta, including Atlanta, Roswell, Alpharetta, Duluth, Dunwoody, Peachtree Corners, Sandy Springs, Johns Creek, Norcross, Marietta, Smyrna, Lawrenceville, Snellville, Suwanee, Buford, Tucker, Decatur, Lilburn, and Stone Mountain. Nearby and not on the list? Send your request anyway and we'll confirm. Coverage is confirmed for each job based on your exact location and site conditions.
How do I check on my request?
Text, call, or email us and we'll tell you where it stands: whether the glass is verified, your itemized quote, and a confirmed time once there is one.
Will you text or email me automatically?
Not at this time. Automatic email and text notifications aren't turned on. We contact you directly using the method you prefer.
Ready when you are.
Tell us about your vehicle and the damage. A person reviews every request, and you'll see a verified price before anything is booked.